RE: When Has an Inquiry / Review Been Implemented?
This old chestnut!
I think most authorities do - or like to think they do - option "b". Obviously the ways of doing this can range from highly scientific to quite, um, subjective in nature.
I know that this was discussed on the old forum but it would be interesting to get people's views. However, because this is a common subject for discussion I'd like to suggest that we use the wiki for this, to build up some information on this topic. I will put a page up and let's see if we get some responses.