Performance Management seminar

20 January 2010

ETC Venues, Maple House, 150 Corporation Street, Birmingham B4 6TB

£119.00 +VAT per ticket

The CfPS will be launching its key publication: Green Light at this performance management seminar.  You will get to discuss with colleagues how to go beyond performance management to look at how scrutiny can use performance information along with other evidence to give rise to real improvements in local services.

Who should attend?

• Members
• Scrutiny officers
• Policy & performance managers across the public sector
• NHS Non-executive directors
• LINks members

Agenda:
A realistic approach to the use and abuse of performance management information by local scrutiny

9:30       Arrival and registration

10:00     Welcome and outline of day

10:10     Presentation: what is performance information and why is it important?

• How councils manage performance, and CAA
• The importance of culture
• How targets can hide reality

10:40     Workshop: when and how to use it

• Linking performance information to real-life issues;
• Looking at things “by exception”
• Using performance data as one of a number of tools

12:00    Presentation: questions to ask
              Some key questions to ask officers, partners and executive members and performance.

12:30    Lunch

13:30    Workshop: planning ahead

• Integrating performance management within the rest of what scrutiny does
• Work programming
• Asking the right questions at the right time

14:45 Discussion: common challenges and how to overcome them

15:30   Close

To book your place please completing attached booking form.